Customer Service Representative APPLY NOW

Zone 1, Industrial Complex, Drybridge Park, Shewalton Rd, Irvine KA11 5AL
Customer Service
Full time

Currently we are looking for customer service representative, the job description is as follows:

  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Work as part of the sales team to drive positive company sales results
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer
  • Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
  • Communicate with customers about their orders, including any delays or changes in delivery


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